Refund policy

Hygiene & Safety

Toothbrushes are considered personal care items. Due to health regulations, once opened or used, items cannot be returned or exchanged. 

Non-Returnable Items

- Opened or used toothbrushes

- Items without original sealed packaging

- Clearance or final sale items

Unopened Items

Unopened, unused toothbrushes in their original sealed packaging may be eligible for return within 30 days of delivery. Customers are responsible for return shipping costs. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds
Please contact us at endlessradiancee@gmail.com to start a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us. Original shipping fees are non-refundable.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details. We will provide a replacement or refund at no additional cost.

 

Disclaimer: If Endless Radiance suspects return policy misuse, such as excessive returns, reseller activity, or fraud, the number of returns will be limited for suspected customers. Qualifying orders returned without prior authorization will be subject to a restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee, if used. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. Prices on exchanges will be based on the website price at the time the exchange was requested. Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor. This policy is subject to change without prior notice.


You can always contact us for any return question at endlessradiancee@gmail.com.